Return & Refund Policy

At Hydrojug, your satisfaction is our highest priority. If you are not completely happy with your purchase, you can return eligible items by following the process below.

Return Eligibility and Conditions

Return requests must be submitted within 30 calendar days from the date your order is delivered to qualify.

To be eligible for a return, the item must meet all of the following conditions:

Unused, unworn, and in the exact condition you received it
Includes original packaging, tags, parts, and all materials
Suitable for resale after our inspection

Returns missing original packaging or showing signs of wear, damage, alteration, or abuse will be rejected and will not qualify for a refund.

Non-Returnable Items

Personalized or custom-crafted products
Downloadable software or digital content
Gift certificates and gift cards
Products purchased on final sale or clearance
Items damaged after delivery due to customer negligence

Order Cancellation

Orders may be canceled within 12 hours of purchase only. To cancel, contact us immediately at katerinaprotasova@cuahangvppn.shop. Cancellations requested after this window cannot be accommodated.

Refund Process

After we receive and inspect your returned package, approved returns will be refunded to your original payment method within 7-10 business days. Please allow additional time for your bank or payment provider to process the refund.

Return Shipping Costs

You are responsible for return shipping costs unless the item you received was defective, damaged, or incorrect. Shipping fees paid at the time of purchase are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or is not what you ordered, please keep all packaging intact and contact us immediately at katerinaprotasova@cuahangvppn.shop. We will work quickly to resolve the issue.